Origin One Status - Incident history https://status.originone.ai Origin One Mon, 20 Oct 2025 09:15:00 +0000 Issues with AWS N. Virginia Infrastructure Type: Incident Duration: 13 hours and 51 minutes Affected Components: Platform Oct 20, 09:15:00 GMT+0 - Identified - Our infrastructure provider is experiencing platform wide issues in the N. Virginia region and is affecting our system in the following ways: * Unable to log into the platform * Some test results communicated to Origin One from labs can fail We will provide another update shortly. Oct 20, 09:45:00 GMT+0 - Monitoring - We are seeing recovery, with users now able to log into the Origin One platform. We will continue to monitor the situation. Oct 20, 10:15:00 GMT+0 - Monitoring - Systems are not fully recovered and the incident is still open on AWS however we don't detect any impacted functionality. We will continue to monitor the situation until AWS resolves the issue on their status page. Updates will now only follow every hour unless there's a significant update in the mean time. Oct 20, 11:15:00 GMT+0 - Monitoring - No changes, but we continue to monitor the situation. Oct 20, 12:18:12 GMT+0 - Identified - The platform is again experiencing an issue: any user opening the platform will see an error page "Sorry, we can’t find that page" We are working on the issue and will send an update again shortly. Oct 20, 13:18:34 GMT+0 - Identified - We continue working to resolve the issue and return service to normal. More updates to follow. Oct 20, 14:05:26 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 20, 15:04:35 GMT+0 - Identified - We are continuing to work on a fix for this incident to restore the system functionality. Oct 20, 16:06:10 GMT+0 - Identified - Efforts to getting the new infrastructure up is still on-going, ETA is still unknown. Another update to be sent as soon as possible. Oct 20, 17:06:18 GMT+0 - Identified - We're still continuing to setup alternative infrastructure running in a different region. More updates to follow Oct 20, 18:57:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 20, 21:33:52 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 20, 22:38:10 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 20, 22:44:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 20, 23:05:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 hours and 51 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Identified</strong> - Our infrastructure provider is experiencing platform wide issues in the N. Virginia region and is affecting our system in the following ways: * Unable to log into the platform * Some test results communicated to Origin One from labs can fail We will provide another update shortly..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing recovery, with users now able to log into the Origin One platform. We will continue to monitor the situation..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - Systems are not fully recovered and the incident is still open on AWS however we don't detect any impacted functionality. We will continue to monitor the situation until AWS resolves the issue on their status page. Updates will now only follow every hour unless there's a significant update in the mean time..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - No changes, but we continue to monitor the situation..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>12:18:12</var> GMT+0</small><br><strong>Identified</strong> - The platform is again experiencing an issue: any user opening the platform will see an error page "Sorry, we can’t find that page" We are working on the issue and will send an update again shortly..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:18:34</var> GMT+0</small><br><strong>Identified</strong> - We continue working to resolve the issue and return service to normal. More updates to follow..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:05:26</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>15:04:35</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident to restore the system functionality..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>16:06:10</var> GMT+0</small><br><strong>Identified</strong> - Efforts to getting the new infrastructure up is still on-going, ETA is still unknown. Another update to be sent as soon as possible..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>17:06:18</var> GMT+0</small><br><strong>Identified</strong> - We're still continuing to setup alternative infrastructure running in a different region. More updates to follow.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>18:57:46</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>21:33:52</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:38:10</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>22:44:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>23:05:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 09:15:00 +0000 https://status.originone.ai/incident/cmgz1u7wh042h119iq8off7pa https://status.originone.ai/incident/cmgz1u7wh042h119iq8off7pa